Backpack to Briefcase: Tenant Relations

Backpack to Briefcase: Exterior Maintenance Best Practices

This session explores the fundamentals of building strong tenant relationships in commercial property management. Learn best practices for effective communication, addressing tenant concerns, and fostering a positive tenant experience to improve retention, reduce turnover, and support long-term property value.

Target Audience:

This session is designed for anyone looking for a better understanding of tenant relations.

Learning Outcomes:

After participating in this session, participants will be able to:

• Apply effective communication techniques when responding to tenant inquiries and concerns.
• Identify common sources of tenant dissatisfaction and strategies to address them proactively.
• Describe the key components of a tenant relations plan that supports retention and satisfaction.

Schedule:

2:45 PM: Check-in
3:00-4:30 PM: Presentation & Questions
4:30-5:00 PM: Networking

Speakers:

Josh Dion

Harvest Properties, Property Manager

Corey Williams

GSH Group, Chief Engineer

Arturo Perez Ochoa

PF Building Services, Sales & Marketing

Sawyer Norried

CBRE, Senior Property Manager