Managing the Tenant/Customer Experience During COVID-19"
BOMA Georgia is offering free registration at their upcoming webinar. Oxford is the real estate investment arm of OMERS, one of Canada's largest pension plans. With over 55 years of experience, its in-house team takes a hands-on approach to real estate investment, development, and management in Canada, the US and Europe. Customer Experience is the Oxford Way. More than 1.5 million people work, shop, live in or visit one of Oxford's properties every day. Oxford prides itself on putting customers' needs first and on consistently leading the industry in service and satisfaction.
This webinar will share how the Oxford Platform Services team is working to stay ahead of the Covid-19 pandemic with its customer/tenant experience at the forefront of our thinking. The full scope of “customer experience” is an outside-in discussion which includes both the tenant/customer experience as well as the employees' experience. Webinar topics will include: The Discipline of a COVID Working Group; Communicating with Tenants/Customers: Details or not?; Showing you care: the Employee Experience; and Ideas to Reduce Operating Costs.
A crisis response requires change management as well as relationship management. Whether your business returns to the previous status quo or you define a new normal will be built on how this crisis is handled. Customer expectations, frustrations, and fears will rise and fall, almost daily. How Property Management and Asset Management teams have handled these situations will determine your customer relationships six months from now. Oxford will be sharing their initiatives in the hopes that we can all get through this, together.