Human Resources - Sr. Recruiter - Infocrossing, a Wipro Company

Description:
The Account Director will build and maintain a relationship with the Partner Program Manager; coordinate the activities of the Service Delivery Manager, Portfolio Manager, and Account CTO to deliver exemplary service; manage contract terms; manage invoicing; ensure reporting; protect
revenue; and discover opportunities to further serve the engagement.

Location:
San Francisco, Downtown

Responsibilities will include but not limited to:
Reporting to Vice President, Client Services or Director, Client Services, the Account Director will:

• Provide overall leadership to the engagement team
  
• Have detailed understanding of the Client business and technical drivers / environments
  
• Manage performance against contract specifications
  
• Ensure compliance with all terms and conditions of contract
  
• Build and maintain a detailed account profile
  
• Provide point of contact for questions regarding contract execution, billing, additional services and other matters
  
• Manage profit and loss for the engagement
  
• Forecast and collect revenue for the engagement
  
• Client invoices
  
• Handle changes in scope of existing contracts using a formal change management process
  
• Ensure post-implementation customer satisfaction
  
• Support SAIC in closing new opportunities
  
• Have detailed knowledge of all Infocrossing service offerings
  
• Provide quarterly performance reviews to client executives
  
• Report weekly client satisfaction levels
  
• Ensure compliance with all reporting and project deliverables
  
• Maintain account information in the Company's customer relationship management tool

Qualifications and Skills:

• At least 5 - 10 years of business-to-business technical engagement management experience
  
• Excellent presentation and communication skills, verbal and written
  
• Proven conflict resolution capabilities
  
• Demonstrated project management skills for multiple complex projects (PM certification is a plus)
  
• Demonstrated ability to manage remote resources not in a direct chain of command and in a matrix environment
  
• Demonstrated strong understanding of technologies (hardware, software, network, storage, etc.)
  
• Demonstrated strong understanding of IT solution services
  
• Demonstrated P&L management
  
• Demonstrated experience in IT quality processes (e.g. ITIL, Six Sigma, etc. certifications)
  
• Desire to work in a fast paced, dynamic environment.
  
• Able to work autonomously and be self-motivated.
  
• Willing to learn and adapt as necessary to accommodate changes in company direction.

Measurements:

• Maintain high levels of client satisfaction as measured by periodic survey
  
• Stability and growth of revenue within the engagement
  
• Consistently high performance ratings by both client and company executives

Education:
Bachelor degree in Technology or related experience required. MBA a plus

Salary:
Will be discussed

Comments:
IT (Infrastructure) outsourcing experience is desired.

How to Apply:
Email resume, with cover letter & salary requirements, to tim.strandberg@infocrossing.com